TrueKinetix products work with WiFi and adhere to all WiFi standards. However, we cannot install, debug or fix the WiFi network in your location. That is something you will have to take care of before you try to install our products.
In the following, we will use a router and access point interchangeably.
There are a number of requirements that must be met before you can connect to a WiFi network:
- 2.4 Ghz: TrueKinetix products only support 2.4 GHz band. This is an older band and some newer routers have this band disabled since it is quite full. So you need to check whether the 2.4 GHz band is enabled on your access point.
- Visible SSID: To connect your TrueKinetix product it performs a WiFi scan to determine which access points are around to connect to. Therefore your SSID cannot be hidden.
- WPA2 (Personal) security: TrueKinetix supports WPA2 security. This means you need to give an SSID (network name) and a password to connect to your wifi. Newer routers also support WPA3, TrueKinetix products do not. So ensure that you have enabled WPA2 security. We also support networks that don’t require a password at all (please be aware that these networks can be quite unsafe). NOTE: We do not support networks that don’t require a password, but then connect you to a website where you must enter additional info. This is not WPA2
If you are experiencing other issues with your WiFi, please consult the section Troubleshooting your TrueKinetix Product > WIFI.