If you need to return the TrueTrainer for repair, you will read in this article how to package the TrueTrainer using the original package.
Always use the original package to return the TrueTrainer for this purpose. Damages caused during transport are not covered by our warranty. If you no longer have the original packaging, you can order a new box through the website.
- Pack the TrueTrainer according to the packing instructions.
- Send the TrueTrainer to our factory:
TrueKinetix B.V.
Satellietbaan 6B
2181 MH
Hillegom - Make sure to keep the shipping note and share the tracking code with your support agent.