If your TrueBike started making an unusual sound, please send us a video to assess it.
With a video, we can compare things like crank position, cadence and speed to the frequency of the noise. This will help us identify the sound and find a fitting solution.
For the clearest view of what could be happening, we ask you to:
1. Take a video while pedalling, reproducing the sound
2. Keep the video running while you let the bike coast for around 10 seconds
3. If the sound only occurs in certain situations, please recreate these situations
Please send the video, along with a description of your issue and your TrueBike number (You can find this on a sticker on the back of the bike)
to either our email: firstname.lastname@example.org WhatsApp: +31 6 48 36 30 19 or using the ticket request form at the top of this page.