If you have exceeded the number of pin code attempts then the TrueBike goes into security mode.To unlock the TrueBike, you will need a TrueAthletes account. Please do the following:
- Go to your TrueAthletes Account via https://athletes.truekinetix.com/ on desktop or the mobile app.
- Go to your profile or 'user' and click 'edit'. When the TrueBike goes into security mode, there will show a security notification. Next, find the field'TrueBike PIN'.
- Enter a new pin code in ‘TrueBike Pin’.
- Login to your profile on the TrueBike. The TrueBike should be unlocked again.
If the problem persists, please contact our support department.