In some cases, our staff may ask you to enable the support VPN. This way, we can take over your TrueBike remotely and fix issues quickly.
Only enable support VPN when TrueKinetix staff asks you to.
1. Log in to your account with you pincode
2. Press the right middle button until you're in 'settings'
3. Press 'enter'
4. Select 'enable support VPN
5. Confirm your choice
Please give us a head's up when this is done, so we can get to work with your bike.