You can return your TrueBike / TrueTrainer within 30 days from the moment it was delivered. Because we believe riding on the bike itself is the only way to know if the bike suits you. It does not matter which bike you have bought, you always receive a 30-day return policy to try it out.
If you want to return your product, please use this contact form to request a return.
TrueBike
When you want to return a TrueBike we get in contact with you within 2 business days to plan a moment to pick up the bike at your place. The pick-up service costs are € 175 and will be taken from the credit note. Our driver will pick up the bike at your place.
You can also choose to bring the TrueBike to our service depot. This is free of charge.
We will process your return within 14 days after it is received at our warehouse. We will refund you through the payment method used when the product was ordered.
In case you bought your product through any TrueKinetix reseller stores, we will ask the reseller to refund you.
TrueTrainer
If you want to return your TrueTrainer within the 30-day free trial period, please ensure to send it in the original packaging. If you do not have the original box anymore, you can purchase the original packaging at our website. You can return the trainer to this address:
TrueKinetix B.V.
Satellietbaan 6B
2181 MH Hillegom
Returning a package is at your own cost. We do not provide prepaid return labels.
You can also bring the package to a PostNL pick-up location. Or you can schedule an appointment with PostNL so that the package will be picked up at your house.
We will process your return within 14 days after it is received at our warehouse. We will refund you through the payment method used when the product was ordered.
In case you bought your product through any TrueKinetix reseller stores, we will ask the reseller to refund you.