When you return our bike within 30 days after reception we will refund you the full purchase amount.
Transportation costs or our transportation service are paid by the customer. Contact our service team to register your return.
When you want to return a TrueBike € 200 will be taken from your credit note, because we need to schedule a chauffeur to pick-up the package. When you return the TrueBike yourself it is free of charge of course.
We advise you to keep the original box of the TrueTrainer for a possible return, to make the return as easy as possible. In case you want to return the bike, but do not have the box anymore, we can ship a new box at a price of € 35 (Europe)
Returning the TrueTrainer is at your own costs.