Troubleshooting

TrueBike

• My TrueBike won't turn on
• My TrueBike stopped responding
• My TrueBike displays "Pincode Locked"
• My TrueBike started producing unusual sounds or vibrations

TrueShifters

• The TrueShifters do not shift and I don't see or feel any difference while pressing the shifter buttons
• How can I delete the paired TrueShifters?
• The TrueShifter does not pair (flashes red after the blue pairing lights)
• Wat are the colours and meaning of the LEDs?

TrueKinetix App

• How to perform a factory reset using the TrueKinetix app

Software

• I get the notification 'battery overcharge, contact support'
• A message is shown 'internal voltage critically low!!! Contact support'. The bike shuts intself down after the message.

Hardware

• The angle of the handle bar is incorrect
• A loose handle bar
• My bike makes noise when pedaling, what is wrong?
• My seatpost is slipping

WIFI

• I don’t have the full bars on the WiFi logo
• I got a WiFi extender, but nothing changed
• My WiFi worked fine, but now it doesn’t anymore
• After a while the '?' in my WiFi logo turns into an 'X'
• I cannot see my WiFi-network in the scan
• Troubleshooting WiFi

See all 7 articles

Connections to third-party apps (Zwift, Rouvy, Bkool, TrainerRoad, and more)

• Gradient (%) of the TrueBike does not match the gradient (%) in Zwift
• Zwift does not display or does not connect with the TrueBike / TrueTrainer
• Zwift loses connection after a couple of minutes
• My indoor cycling app won't pair with my TrueBike
• I can't pair 'Controllable' in Zwift
• The slope percentage on the TrueBike is lower then the displayed percentage in Zwift

See all 7 articles

Resistance

• When I push really hard at low rpm, my TrueBike seems to slip?

Battery

• I have cycled for hours and my battery does not get full?

Virtual Shifting & Virtual Gears

• My shifter doesn't work

WIFI connection

• What do the X, !, ? in my WiFi logo mean
• WiFi Requirements